NEW WAVE OF CUSTOMER CENTRICITY

November 10, 2021

What changes when an organization takes on a customer-centric approach?
How does this transform both organizational culture and customer experience?

In these challenging times, to think about your customer first is to be humane.

Let seasoned trainers JV Wong and Boris Joaquin take you through a culture-transforming learning session that is both compassionate to your customer and strategic to your organization:

• Appreciate what customer centricity is from both local and global perspectives.

• Learn how your brand can pivot from merely rendering service and offering products to creating meaningful experiences for customers.

• Create a viable game plan for customer centricity that will produce new waves of mindset and behavior among your employees towards your customers.