How can an organization be truly customer-centric?
In what ways can we humanize our interactions with our customers?
How can customer service today become customer-centric in every way?
These are just some of the compelling questions which will be covered during the upcoming learning workshop entitled:
NEW MINDSET of CUSTOMER CENTRICITY 2.0
slated on June 8, Wednesday, from 9:00 AM to 12:00 PM.
The inspiration for this program is from last year’s successful training workshop entitled New Wave of Customer Centricity, which was attended by nearly a hundred enrolled participants from various industries. With great feedback from attendees on both content and interaction, coaches Boris Joaquin and JV Wong curated New Mindset: Customer Centricity 2.0
Coaches Boris Joaquin and JV Wong will focus on three main aspects of customer centricity: Mindset, Motion, and Transformation from merely doing customer service to creating a customer-centric organization from top to bottom. Boris and JV will have a fusion of learning methods for our adult learners to enrich the learning and sharing experience of their participants.
June 8, 2022
9:00 am - 12:00 pm
President and CEO
Management Consultancy Inc.