You’ve got to know your customers! Whether you’re in the B2B or B2C space, the most vital ingredient to your success is your customer. Knowing your customers is also called “customer insight”, because it gears our mind to think about customer data more strategically. This will make a HUGE difference to your business, but it will require a HUGE paradigm shift, as well.
“How you gather, manage and use information will determine whether you win or lose.” — Bill Gates
Customer data management (CDM) are the ways in which a business gathers information about their customers and how it utilizes that customer information to grow the business. CDM embraces a range of software or cloud computing applications designed to give large organizations rapid and efficient access to customer data. In this session, our Business Technology Coach will introduce affordable CDM technologies and DIY techniques that you can deploy and implement within the next 90 days.
Register here: https://bit.ly/diskills-02
November 17, 2021
10:00 am - 11:30 am