The customer journey has changed. There is more transparency and the purchasing experience has become a key indicator of a company’s success or failure. The buying public is demanding greater levels of service, quality, and convenience at every phase of the customer lifecycle. Delivering a memorable experience focuses more on what the customer thinks and feels, rather than what you can offer as a service. This program highlights the customer journey and its touchpoints and how we can transform our people and our business to be more customer-centric, in order to deliver a positive customer experience.
2-4 hours (Virtual); 8-16 hours (Face to Face)
Employees at all levels
Face to Face and Virtual Sessions